These terms explain how I work, what I promise and what your rights are. They’re written in plain English. Nothing in them takes away your legal rights as a consumer.
1. About me
ITS4UK (also trading as ITService4UK) is run by Daniel as a sole trader. In these terms, “I”, “me” and “my” mean ITS4UK, and “you” means the customer.
Address: 27 Newport Road, North Cave, Brough, East Yorkshire, HU15 2NU
Phone: 07927 915560 or 01430 421014
Email: info@itservice4uk.com
2. Our agreement
We have an agreement once you accept a quote or ask me to start work, whether in person, by phone, by email, by WhatsApp or by signing a job sheet. These terms apply alongside your quote or job sheet. If the two ever disagree, the quote or job sheet wins.
A quote covers the work described. If I find something else that needs doing, or the job will cost more than quoted, I’ll stop and ask you first. I won’t go over the agreed price without your OK.
3. Your legal rights
Under the Consumer Rights Act 2015, I must carry out services with reasonable care and skill. If I don’t, you can ask me to put it right. If that isn’t possible, you can get some or all of your money back. Goods I sell must be as described, fit for purpose and of satisfactory quality. For free, independent advice, call the Citizens Advice consumer helpline on 0808 223 1133.
4. Prices and payment
- Prices are on my Prices page. You’ll always be told the price before work starts.
- Diagnosis is free. If a fault needs deeper testing, there’s a £20 testing charge (£30 for business and trade customers), and micro-level chip testing is £49. I’ll tell you the cost before any testing starts, and testing is charged even if the fault can’t be fixed.
- No fix, no fee applies to simple diagnostics and to data recovery. Bench work expected to take more than an hour, and home call-outs, are charged for the time spent even if the fault can’t be fixed. I’ll always tell you the cost before I start.
- Liquid-damaged devices carry a £39 non-refundable cleaning fee before diagnosis, because corrosion has to be cleaned before the fault can be found. I’ll tell you before charging it.
- Payment is due when the work is finished, before your device is returned. I may keep the device until the bill is paid.
5. Your data and backups
- Please back up your files before handing over your device. If you can’t, ask me and I’ll back them up for a quoted fee before I start.
- I only access what I need for the job, and I take care to protect your files.
- Hard drives can fail during testing without warning, and viruses can damage files. I’m not responsible for data lost in ways that aren’t caused by my work.
- If you lose data because I didn’t take reasonable care, I’m responsible as set out in section 11. That’s why I always recommend a backup.
- Some repairs need Windows or macOS to be wiped and reinstalled. I’ll always ask you first, and I can back up your files beforehand for a quoted fee.
6. Passwords and your personal information
- I may need your login password to test the device. Please change it once you’ve collected it. I will never ask for your banking passwords or PINs.
- I use your name, contact details and device details only to do the job, to contact you, and to keep the records I need for warranty and tax.
- I don’t sell or share your details. The exceptions are my lab partner Lazarus Data Recovery, if you agree to lab recovery, and a courier, if you book one.
- Any copies of your files I make during a job (for a backup or recovery) are securely deleted once you’ve confirmed you have everything, normally within 3 days, unless you ask me to keep them longer.
- More detail is in my privacy policy.
7. Home visits and remote support
- Home visits: please give me access to the equipment, power and a safe place to work. Time is charged as agreed when you book.
- Software: I can only work on genuine, licensed copies of Windows, macOS and other software.
- Remote support only happens when you’ve booked it or asked for it. You need to be at the computer to let me in, and you can end the session at any time. I will never phone you out of the blue offering remote access. Anyone who does is a scammer.
8. Cancelling
If we agreed the job at your home, or by phone, email, WhatsApp or online, you have the legal right to cancel within 14 days, starting the day after we agree, without giving a reason. Just tell me clearly by phone, email, WhatsApp or letter. You can use the form below, but you don’t have to. I’ll refund you within 14 days of being told.
If you ask me to start within those 14 days and then cancel, you pay a fair share of the price for the work already done. If you asked me to start straight away and the job is completely finished within the 14 days, you can no longer cancel it.
If you brought your device to my workshop, there’s no legal 14-day cancellation period, but you can still stop the job at any time. You pay for the work done so far and any parts ordered specially for you, never more than the quoted price.
To: ITS4UK, 27 Newport Road, North Cave, Brough, HU15 2NU · info@itservice4uk.com
I hereby give notice that I cancel my contract for the supply of the following service: ____________
Ordered on: ____________
Name: ____________
Address: ____________
Signature (if sent on paper): ____________ Date: ____________
9. My 90-day guarantee
Repairs are guaranteed for 90 days on parts and labour from the day you collect your device. If the same fault comes back, or a fault caused by my work appears, I’ll fix it free. If I can’t fix it, I’ll refund what you paid for that repair.
The guarantee doesn’t cover: new or unrelated faults, accidental damage, liquid damage, viruses or malware picked up after the repair, software you install, or problems after someone else has worked on the device. Liquid-damaged devices have no guarantee because corrosion can keep spreading after a repair. I’ll tell you before going ahead.
To make a claim, contact me first. Bring the device in, or I’ll collect it free within 5 miles of North Cave. This guarantee is in addition to your legal rights, not instead of them.
10. Parts, sealed devices, phones and tablets
- I normally use good-quality third-party parts. Original manufacturer parts can be used on request where available, and may cost more.
- Sealed devices such as iMacs, iPads and some laptops are glued shut. Opening them can mark trim or adhesive, and I may reuse original parts that have minor cosmetic marks. I’ll explain the risks before starting.
- Water resistance may not be the same after a repair.
- Apple and other manufacturers may refuse later work on a device that someone else has repaired. A repair may also affect a manufacturer’s warranty, so please check first if your device is still covered.
- Opening a device can reveal hidden faults. If it does, I’ll tell you and agree any extra cost before doing more.
11. My responsibility to you
- I’m responsible for loss or damage you suffer that is a foreseeable result of me breaking these terms or failing to use reasonable care and skill. Loss is foreseeable if it was obvious it would happen, or if we both knew it might when we agreed the job.
- I’m not responsible for loss that wasn’t foreseeable, loss caused by events outside my control, or loss you could have avoided by following my reasonable advice.
- If you use the device for business, I’m not responsible for loss of profit, loss of business or business interruption.
- Nothing in these terms limits my liability for death or personal injury caused by my negligence, for fraud, or for anything else the law doesn’t allow me to limit.
12. Buying a device from me
- If a device I sell you is faulty, you can reject it for a full refund within 30 days. After that, you can ask for a repair or replacement. If that doesn’t work, you can get a refund. You don’t need the original packaging, but proof of purchase helps.
- Any extra warranty on a used or refurbished device is written on your receipt.
- If you bought in person and simply change your mind, there’s no legal right to a refund, though I’ll always try to help.
- If you bought without seeing the item (online or by phone), you can cancel within 14 days of receiving it. Return it within 14 days of telling me. You pay the return postage unless it’s faulty, and I may reduce the refund if it was handled more than needed to check it.
- Opened software and computers built to your specification can’t be returned just because you’ve changed your mind.
13. Collection, delivery and couriers
Collection and delivery are free within 5 miles of North Cave. Further away, I can arrange a courier at the price quoted when you book. If a courier collection is missed or refused, a £19.99 charge may apply. Please check your address and phone number when booking. Courier delays are outside my control, but I’ll help chase them.
14. Uncollected devices
I’ll tell you when your device is ready. Please collect it within 30 days. If you don’t, I’ll contact you using the details you gave me. If it’s still not collected, I’ll send you written notice of the date I intend to sell or dispose of it. That notice will give at least the notice period the law requires, which is at least 3 months where money is owed. Before any sale or disposal, I’ll securely wipe any storage. If I sell it, I’ll keep any money left after deducting what you owe and my reasonable costs, ready for you to claim.
15. How long repairs take
Most repairs take 3 to 10 working days. Some parts come from abroad and can take several weeks. I’ll keep you updated, and if a job is taking much longer than we agreed, you can cancel and pay only for the work done and parts already ordered for you.
16. Complaints
Please check your device when you collect it. If anything isn’t right, tell me as soon as possible by phone, email or WhatsApp. I’ll reply as soon as I can, and within 14 days at the latest. If we can’t sort it out, the Citizens Advice consumer helpline on 0808 223 1133 can advise you. It’s free and open Monday to Friday, 9am to 5pm.
17. Trade and business customers
Sections 3, 8 and 12 give rights to consumers and don’t apply to business customers. Trade repairs carry a 30-day guarantee. Deeper testing is £30 and micro-level chip testing is £49. For business customers, my total liability for any job is limited to the price paid for it, and I’m not responsible for loss of data, profit, business or contracts, or any indirect loss, except where the law doesn’t allow this to be limited.
18. General
These terms are governed by the law of England and Wales. If you live in Scotland or Northern Ireland, you can also bring a claim in your local courts. I may update these terms, and the version in place when you book applies to your job. If a court decides that part of these terms isn’t valid, the rest still applies.