IT support for small businesses in Hull, from one person you can ring directly. I'm Daniel. I've worked in IT for 25+ years, and I look after computers, email and data for homes and small businesses across Hull and the East Riding from my workshop in North Cave. You speak to me, I quote it and I fix it. The focus is simple: quick servicing and repair of laptops and PCs, done after hours so your working day isn't interrupted.
Servicing After Hours, Not During Your Working Day
A computer that's away being serviced is a member of staff who can't work. So I fit the work around your business:
- Evenings after 5pm and Saturdays, by arrangement
- Drop off at the end of your day, or early in the morning before work
- Remote work out of hours for updates and software jobs, with the computer left switched on
Tell me when your quiet times are and I'll plan around them.
What I Can Help Your Business With
- Servicing and tune-ups for laptops and PCs: updates, clean-up, security checks and a check that backups are working. A computer tune-up with updates is a fixed £85.
- Remote support for software faults, stuck updates, printers that won't connect and slow computers, fixed over the internet while you watch
- Email: setting up accounts, getting mail working the same on every device and fixing sync problems. See email setup and support.
- Backups: setting them up, checking they run and testing that files can be restored, so a failed drive or a stolen laptop doesn't take your work with it
- Security: virus and malware removal, and recovering hacked email and accounts
- Repairs and upgrades to laptops, PCs, MacBooks and iMacs, including SSD upgrades that make older machines fast again
- Data recovery from failed drives, with no fix, no fee. See data recovery in Hull.
- Secure disposal of old computers and drives, with the data destroyed. See secure data and device disposal.
How It Works
- Call or WhatsApp me and describe the problem. Advice over the phone is free.
- Remote first. If it can be fixed over the internet, that's usually the quickest and cheapest way. You give me a one-time code, you can watch everything, and you can end the session at any time.
- Workshop or on-site when the fault is hardware. You can drop off at North Cave, use a courier, or arrange a visit to your premises.
- Price first. Nothing is done until you've agreed the cost.
Pay As You Go or a Monthly Arrangement
You don't need a contract to use me. Most small businesses start by paying per job. If you'd like regular cover for email, backups, security and day-to-day problems, ask about a monthly arrangement and I'll quote it for your number of computers.
- Diagnosis is free. Deeper testing for business customers is £30 and chip-level testing is £49, both charged even if the fault can't be fixed.
- Common jobs have fixed prices on the prices page.
- Repairs carry a 90-day guarantee on parts and labour.
- On-site visits and jobs over an hour are chargeable whatever the outcome.
Why a One-Person IT Service
Larger IT firms give you a helpdesk and a ticket number. With me you get the same person every time, who already knows your set-up. I also repair electronics at board level, so a laptop with a failed charging circuit can often be fixed rather than replaced. If something isn't worth repairing, or it's outside what I do, I'll say so.
Hull and the Workshop on the Map
The workshop is at 27 Newport Road, North Cave, HU15 2NU, about 20 minutes from Hull city centre along the A63. Remote support covers the whole area without anyone travelling.
Get directions from Hull to the workshop.
What Customers Say
A review on my Google profile from a designer whose work was on a failed drive:
“Found Daniel via google whilst looking for a reliable, local expert who could assist me with trying to recover a large, external storage hard drive. True to his reviews on here he was incredibly helpful, friendly and guided me through the entire process, stating at every stage what the options/solutions were and the prices involved upfront. I’m very grateful to Daniel for all of his help and support in recovering all of my data which is essentially my entire livelihood as a designer, and the total cost turned out to be very reasonable too.”
Tim Wilson · Google review
IT Support Questions
Do I have to sign a contract?
No. You can pay as you go, job by job. If you'd rather have a regular monthly arrangement, ask and I'll quote one based on how many computers you have and what you need.
How quickly can you help?
I'm one person, not a call centre, so I don't promise a guaranteed response time. Many problems can be looked at remotely the same day during opening hours (Mon–Fri 10–6, Sat 10–2), and evenings can be arranged.
Do you come to our premises?
Yes, by arrangement. On-site visits are chargeable whatever the outcome, and you're told the cost first. A lot of problems can be fixed remotely without a visit.
How much does IT support cost?
It depends on the job. Common jobs have fixed prices on the prices page, for example virus removal at £85. Diagnosis is free, deeper testing for business customers is £30, and the price is always agreed before work starts.
Is no fix, no fee available for businesses?
No fix, no fee applies to data recovery and simple diagnostics. Deeper testing, jobs over an hour and call-outs are charged whatever the outcome.
Can you service our computers outside working hours?
Yes. Evenings after 5pm and Saturdays can be arranged, and you can drop machines off at the end of the day or early in the morning, so nobody loses working time.
Do you work on servers?
No. I look after laptops, desktop PCs, MacBooks and iMacs, plus email, backups and security. I don't install or maintain servers.
What size of business do you support?
Small ones: sole traders, home offices and small teams. If you need something I don't do, I'll tell you rather than take it on.
Related: Computer repair for Hull · Email support · Data recovery · Scam calls in Hull · All areas we cover
Call or WhatsApp Daniel on 07927 915560 to talk through what your business needs. Workshop: 27 Newport Road, North Cave, HU15 2NU. Mon–Fri 10–6, Sat 10–2, early drop-off and evenings by arrangement.
How I can help
Need a hand with this?
Free advice over the phone. Mon–Fri 10–6, Sat 10–2, early drop-off and evenings by arrangement.